Mitotwee Refund Policy

Our Commitment to Your Satisfaction

At Mitotwee, we want you to be completely satisfied with our micro SaaS app. We understand that sometimes circumstances change or the software might not be the right fit for your needs. That's why we offer a transparent and fair refund policy.

Eligibility for Refunds

You are eligible for a full refund if you meet any of the following criteria within 7 days of your initial subscription charge:

• Dissatisfaction: You are not satisfied with the overall functionality or performance of the app and it does not meet your expectations.
• Lack of Support: You have not received any support response from our team within 5 business days of submitting a request.
• Buggy Application: The app has critical bugs that significantly hinder its usability or prevent you from accomplishing your intended tasks.
• Unusable Application: The app is fundamentally unusable, blocking your operations and forcing you to revert to manual methods.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to Mitotwee by sending your request to our Request Refund Form within the 7-day refund window.
2. Provide Details: Clearly explain the reason for your refund request and provide any relevant details, such as the nature of the bugs encountered or the lack of support received.
3. Review and Approval: Our team will review your request and, if it meets the refund criteria, we will initiate your refund promptly.

Refund Processing Time

Refunds are typically processed within 5-7 business days of approval. The exact time for the refund to reflect in your account may vary depending on your payment method and financial institution.

Non-Refundable Items

Please note that the following items are non-refundable:

Any subscription period beyond the initial 7 days. Any additional services or add-ons purchased separately from your subscription.

Philippine Consumer Protection Laws

This refund policy is compliant with Philippine consumer protection laws, including the Consumer Act of the Philippines (Republic Act No. 7394) and its implementing rules and regulations. These laws guarantee your rights as a consumer and protect you from unfair business practices.

Questions?

If you have any questions about our refund policy or the refund process, please don't hesitate to contact our customer support team. We are here to help. Contact Support

Important Note: We reserve the right to modify this refund policy at any time. Any changes will be communicated through our website or other appropriate channels.